1. Return requests must be made within 14 calendar days upon receipt of shipment. Gear must be unused and in original packaging.
2. No refunds will be applied to shipments that are refused at the time of delivery.
3. All sales are final on all apparel, closeout/overstock items.
4. Armor products (Soft and Hard armor) are non-refundable/non-returnable once shipped.
5. A Return Merchandise Authorization (RMA) number will be issued by a sales representative from Shellback Tactical and must accompany all returns. No returns will be accepted without an RMA number.
6. Any order returned through no fault of Shellback (such as size, or color choice); will be charged a 15% restocking fee.
Return requests can be made via email, firstname.lastname@example.org or via phone, (760) 607-3002.