Return requests must be made within 14 calendar days upon receipt of shipment. Gear must be unused and in original packaging.
No refunds will be applied to shipments that are refused at the time of delivery.
All sales are final on all closeout items.
Armor products (Soft and Hard armor – vests, plates, helmets, etc) are non-refundable / non-returnable once shipped.
A Return Merchandise Authorization (RMA) number will be issued by a sales representative from Shellback Tactical and must accompany all returns. No returns will be accepted without an RMA number.
Shellback Tactical reserves the rights to charge a nominal restocking fee for any order returned through no fault of Shellback Tactical (such as size, or color choice). Return requests can be made via email to firstname.lastname@example.org or via phone at (800) 493-1855.