- Return requests must be made within 14 calendar days upon receipt of shipment. Gear must be unused and in original packaging.
- No refunds will be applied to shipments that are refused at the time of delivery.
- All sales are final on all closeout items.
- Armor products (Soft and Hard armor – vests, plates, helmets, etc) are non-refundable / non-returnable once shipped.
- A Return Merchandise Authorization (RMA) number will be issued by a sales representative from Shellback Tactical and must accompany all returns. No returns will be accepted without an RMA number.
- Shellback Tactical reserves the rights to charge a nominal restocking fee for any order returned through no fault of Shellback Tactical (such as size, or color choice). Return requests can be made via email to email@example.com or via phone at (888) 493-1855.